Privacy Policy

1. Information We Collect

We collect information to provide and improve our moving, packing, and relocation Services. The categories of information we may collect include:

1.1 Information you provide to us

• Identity & contact details such as name, phone number, email address.
• Service & booking details such as pickup and drop addresses, property type, inventory details, preferred dates and time windows, instructions, photographs you upload (if any), and feedback.
• Payment information such as payment method and transaction identifiers (processed via our payment partners; we do not store full card details).
• Account credentials if you create an account (e.g., username, password). Passwords are stored using industry-standard hashing.

1.2 Information collected automatically

• Usage & device information such as IP address, device type, operating system version, app version, pages or screens viewed, and interactions. This may be collected via logs or analytics.
• Approximate or precise location if you grant permission in the app or browser (used to estimate distances, allocate crews, and show relevant services).

1.3 Information from third parties

• Payment processors provide us with limited payment status (success/failure) and transaction references.
• Logistics partners may share job status updates to complete your service.

2. How We Use Information

• Provide, operate, and improve the Services and our customer support.
• Process bookings, payments, and service fulfillment.
• Send service-related communications such as confirmations, reminders, and updates.
• Personalize content, estimate pricing, and optimize routing and scheduling.
• Monitor usage, detect, prevent, and address technical issues, fraud, or abuse.
• Comply with legal obligations and enforce our terms and policies.
• With your consent, send marketing or promotional communications. You may opt out at any time.

3. Sharing & Disclosure

We do not sell your personal information. We may share information as follows:

• Service providers & partners who perform services on our behalf (e.g., payment gateways, hosting, analytics, customer support tools, logistics/transport partners) under contractual confidentiality and security obligations.
• Legal, safety, and compliance when required by law, regulation, legal process, or to protect rights, property, or safety of users, the public, or Just Dealz.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets. We will continue to protect your information as described in this Policy.

4. Legal Basis (where applicable)

Where required by law (e.g., in the EEA/UK), we process personal data on the following bases: (i) performance of a contract (to provide the Services); (ii) legitimate interests (such as improving Services, ensuring security); (iii) consent (for optional features like marketing or precise location sharing); and (iv) compliance with legal obligations.

5. Data Retention & Deletion

• We retain personal information for as long as necessary to provide the Services and for legitimate business or legal purposes (such as taxation, accounting, or dispute resolution).
• Deletion on request: You can request deletion of your account or personal information by using the in-app option (if available) or by contacting us at accounts@justdealz.in. We may retain certain information where we are legally required or have legitimate grounds (e.g., outstanding balances, fraud prevention).
• Timeline: Subject to verification, we aim to complete eligible deletion requests within 30 days.

6. Your Rights & Choices

• Access, correction, deletion: You may request a copy of your data, ask us to correct inaccurate data, or request deletion.
• Marketing preferences: You can opt out of marketing emails or SMS by using unsubscribe links or replying STOP where applicable.
• Permissions: You can manage app permissions (e.g., location, notifications, camera) through your device settings. Disabling certain permissions may affect functionality.

7. Security

We implement technical and organizational measures designed to protect personal information, including encryption in transit (HTTPS), restricted access, and regular monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

9. International Transfers

We may process and store information in countries other than where you reside. Where required, we apply appropriate safeguards to such transfers in accordance with applicable law.

11. Cookies & Similar Technologies

We use cookies and similar technologies to operate and improve the website, measure performance, and remember your preferences. You can modify your browser settings to refuse cookies; however, some features may not function properly without them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and revising the effective date above. Where required, we will seek your consent to significant changes.

13. Contact Us